Frequently Asked Questions
About Our Products
Q: Where do you source your products?
A: We carefully select our products from reputable suppliers known for their quality and customer service.
ORDERING
Q: How do I place an order?
A: Simply add the items you wish to purchase to your cart and proceed to checkout. You'll be prompted to enter your shipping and payment information. Once your order is placed, you'll receive a confirmation email.
Q: Can I modify my order after placing it?
A: If you need to modify your order, please contact us as soon as possible. We can accommodate changes before your order has been processed for shipping.
Payment
Q: What payment methods do you accept?
A: We accept all major credit cards and Shopify Payments. All transactions are secured and encrypted.
Shipping
Q: How long does shipping take?
A: Shipping times vary based on your location and the shipping option selected at checkout. Estimated delivery times will be provided when you place your order.
Q: Do you offer international shipping?
A: Currently, we only ship within the United Kingdom. We're working on expanding our shipping options to include international destinations.
Returns & Refunds
Q: What is your return policy?
A: Check our returns policy page for more information.
Q: How do I get a refund?
A: Once your return is received and inspected, we will process your refund to the original method of payment. Please allow up to 10 business days for your refund to be processed.
Support
Q: How can I contact customer support?
A: You can reach us via email at info@sjboutdoorliving.com, or by phone at +44 333 050 7968. We're available Monday through Friday, 9 AM to 5 PM.
Q: Do you offer product warranties?
A: Yes, many of our products come with manufacturer warranties. Warranty details are listed on the product pages.
Feedback
Q: How can I leave feedback or write a review?
A: We love hearing from our customers! You can leave a review on the product page of the item you purchased or contact us directly with your feedback.
Miscellaneous
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. They are available for purchase on our website and make a great gift for the BBQ enthusiasts in your life.